Our Services & Prices

•  Payment is due on the 1st of each month.
   
• A $10 late fee will be applied if payment is not received by the 15th.
   
• If paying by mail, please send your check early to ensure it arrives on time. Checks received after the 15th are considered late.
   
• If your payment is late, your service will be placed on hold until payment is received.

•  If you are on the no-pickup list due to non-payment, you must pay before your pickup day to resume service that week.
   
• If payment is made on your scheduled pickup day and you are already on the no-pickup list, service will resume the following week.
   
• If you request service on your pickup day after being placed on the no-pickup list, a $20 fee applies to send a driver for a return pickup.

•  We recommend auto-draft for convenience.
   
• If your auto-draft payment is declined, the first declined payment will be waived (no fee); however, a $10 processing fee will apply to any subsequent declines to cover third-party transaction costs.
   
• We do not accept payments taped to trash carts or handed to drivers.
   
• Payments are accepted by mail or online only.

• Trash service is provided once per week.
   
• Your pickup day is based on your service address.

•  Customers have a designated pickup day, not a guaranteed pickup time. Route timing may vary.
   
• If we miss your pickup, please contact us the next morning. We will return and service you the following day.

•  Trash carts are property of Compass Waste.
   
• Carts must be placed by the curb for collection.
   
• Billing continues as long as the cart remains at your property.
   
• If you cancel service and haven’t paid for the current month, the cart must be empty for pickup.

•  Our routes begin at 6:30 a.m.
   
• Please place your cart out the night before, or no later than 6:30 a.m. on your pickup day.
   
• If the cart is not at the curb when we arrive, service will resume the following week.
   
• Need a return visit? We offer return pickups for a $20 upfront fee. Please call to request this.
   
• If your cart is not out, our drivers will photograph the location and log it in your account.

•  We do not issue refunds for services already rendered.  

•  Please be kind — good manners go a long way.
   
• We do not tolerate rudeness. Service may be terminated for violations of respectful conduct.

•  By submitting a request for service, you agree to Compass Waste’s Terms of Service. Please review these terms carefully. 

Contact us with any questions — we’re here to help!